Refund policy

At The Gift Stop, we take pride in the quality and care that goes into each and every gift box. Because our products are custom-made and often personalised, we ask that you please read our refund and return policy carefully.

Custom Orders

• All customised and personalised items are non-refundable and non-returnable unless the product is faulty or damaged upon arrival.

Since each order is made to your specifications, we cannot accept returns for:

• Change of mind
• Incorrect spelling or details provided at checkout
• Items ordered in error

Damaged or Faulty Items

If your order arrives damaged or contains a manufacturing fault, we’ll make it right.

Please contact us within 3 business days of receiving your order with the following:

• Your order number
• A brief description of the issue
• Clear photos of the damaged or faulty product

Once reviewed, we will offer a replacement, store credit, or refund — depending on the situation.

Returns for Non-Custom Items

We accept returns for non-customised items within 7 days of delivery. Items must be:

• Unused and in original condition
• In original packaging
• Returned at the customer’s expense

Refunds will be processed once we receive and inspect the returned item. Original shipping costs are non-refundable.

Processing Time

Approved refunds will be processed within 5–7 business days back to your original payment method.

Need Help?

If you have any questions about your order, please get in touch with our customer care team at admin@thegiftstop.com.au. We’re here to help!